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I just had to share this

You know, working in customer service, you get some idiots, and then some. About eighty percent of them are okay to deal with. Then there's the other fifteen percent that are just total assholes and live to make your day a misery. Yeah, those guys should work in a call centre, or in customer service in retail, then they'd have something to complain about.

And then there's the five percent, who are so ... well, I won't say they're idiots, but sometimes the things they say are just so damn stupid it's funny.

I worked in this call centre where we took calls for a lot of different companies. Some were for after hours service (I was working at night). One of my colleagues told me this one. She was working the shift when a woman called up.

Caller: C
Awesome workmate: AW

C: I need the guy to come and fix da fing. (This was apparently how she talked)
AW: What thing?
C: You know, da fing, da fing.
AW: I have no idea what you're talking about.

This goes on for a couple of minutes while AW is trying to figure out exactly what this lady is saying. Finally C tries to explain.

C: You know where da water go? The water no go.

I still crack up when I think about that one. And no prizes for guessing she was talking about the drain.

I've got a million of these stories. Well, maybe that's an exaggeration. But it's a wonder I'm still sane! Hmm, come to think of it, am I even sane anymore, since I'm still working in customer service. *headdesk*

On the other side of it, I sometimes go to a local shop to buy bits and pieces, like milk etc. Every time the owner or whatever says: 'hey lady' or 'thanks lady'. I go in there a lot because it's right next to the train station and he's never bothered to ask me my name. Just 'lady'. I'm one of those people who doesn't like being called ma'am or 'lady' and it really grates when he says it.

Oh, and just to show there are some awesome customer service people out there, there's this one guy who looks after the self-checkout at my local supermarket. He's a really nice older guy (like late fifties I guess) and the first time I met him, I had gone in to get some food. I had had a migraine all day and I could barely see straight, let alone concentrate on what the hell I was doing. But the self-checkout was free and I just wanted to get out of there quickly in case I got dizzy or wanted to throw up. Anyway, he saw I wasn't feeling well, so he took my stuff, scanned it, bagged it, and waited while I paid. I made a point of learning his name (or his first name at least) and every time I see him I greet him with a smile and say hi. I even emailed the store to tell them what a wonderful job I thought this guy was doing and how he's always nice and helpful to me.

Anyway, just thought I'd share some stories from the trenches. Later.

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June 2018


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