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A Survey - sort of


 

Hey guys,

I was wondering if you could help me out with something. I've been given a project to do on social media and I thought it would be a good opportunity to get some different perspectives. While at work we're looking at it from a customer service perspective, I think there are huge applications here. Anyway, there's a possibility that this might work in my favour in terms of a promotion.

How this came about is, I am now my company's blog writer and editor. The company's owner discovered I'm a journalist/writer and is really keen on getting the company's name out there. Anyway, one of the team managers in the company saw what I could do and pretty much thinks I'm wasted on the phones. He saw I have a talent and wants to utilise it. Not just in writing, but also in terms of social media. (I knew writing fanfics would come in handy one day)

So, part of this new project is for me to survey discussion boards, analyse them and see what sort of responses they get and how they handle them. I'd like your perspective on it.

So here's my questions:

When you post, how do you choose to react to comments?
Do you respond to them? 
Do you get negative comments?
What do you do with negative comments - Ignore them or respond to them?
What do you see as the difference between constructive criticism and totally negative?
When you comment, how much effort goes into your comments - ie, when you don't like something someone has said in a post, do you tell them or you diplomatic?

In regards to communities and discussion boards, do you think the moderators do enough to track any negative feedback or do you think they should do more?

Do you think people should be blunt or diplomatic when responding to posts or comments?

Anyway, no rush in answering. We're really busy at work and I doubt I'm going to get much done on this before Xmas, but would love to get some ideas from you guys.

Thanks heaps.


Comments

( 9 comments — Leave a comment )
jlvsclrk
Dec. 15th, 2010 06:39 am (UTC)
I look forward to getting feedback. It's hard to spend time crafting something and not hearing anything back. I try to respond to them though I know I missed a bunch around my move - still feel guilty about them.

I've been lucky enough not to get negative comments, which I credit to the two things. One, my flisties know how to disagree civilly and constructively (see below), and two, most people can't be bothered to finish reading something (story or review) that they disagree with, much less respond to it.

The essence of constructive criticism for me is that it gives the author an opportunity to improve. Examples range from pointing out typos to pointing out places where the story was a little murky. Outright negative feedback by contrast says "you're wrong" or "you suck" - it feels like an attack.

I do think a fair bit about my replies, even when I just wind up saying "great story - can't wait for the next part!" When I'm reading a review, I will almost always disagree with some element of the original post, and don't hesitate to say so. But I try to make it clear that I don't think their POV is WRONG, it's just that I see things differently.

I think the web needs a fair bit more civility - that's one of the reasons I like LJ compared to so many other communities. Especially if I'm saying something negative or potentially controversial, I try to be diplomatic - at least until someone else hits one of my buttons!
phoenixnz
Dec. 15th, 2010 07:11 am (UTC)
Thanks so much Jen, this is really going to help the project.
me_ya_ri
Dec. 15th, 2010 08:36 pm (UTC)
When you post, how do you choose to react to comments?
Do you respond to them?


I made the choice a very long time ago to respond to every comment that I get, no matter what sort of comment it was. The only except to that is obvious spam, of which I've gotten one comment and that's it. I always try and thank the person for their comment as I know it takes time and effort to leave comments. And I always try and respond to any content they put into the comment. I've gotten into some lovely conversations and made some great friends that way!

Do you get negative comments?

I haven't gotten any 'you suck!' type comments but I certainly have gotten comments where people said that they didn't like what I'd done in a particular story or didn't understand it. I try and take those comments more seriously and remember them when I'm writing so that I don't do the same things again.

What do you do with negative comments - Ignore them or respond to them?

Heh, kind of answered that above but I thank them for the criticism, try and explain what I was going for and promise to try harder next time. I very, very rarely will change a posted story unless its typo changes or phrasing that's obviously confusing many people. I would never take down a story that someone had an issue with, no matter how severely upset they were. Hasn't happened but well, if it did I'd keep it up and put more warnings on the story, which I have done a couple of times.

What do you see as the difference between constructive criticism and totally negative?

Certainly! Concrit gives the writer information on how to improve (and is greatly appreciated by me) and totally negative just runs the writer down without specifying why.

When you comment, how much effort goes into your comments - ie, when you don't like something someone has said in a post, do you tell them or you diplomatic?

I honestly don't comment all that much, which is a direct contradiction to my reply policy. Responding to the comments I get takes a healthy chunk of time, which when combined with work and writing leaves me very, very little time to comment on the stuff I read. As such, I only comment if something really touched me, generally in a positive way. If I respond negatively to a post or story I'm far more likely to simply back button away. Everyone's entitled to their own opinion and I see no reason to impose my views on them.

If someone specifically asked me for feedback on a particular post or story (which has happened) I'll usually give it in an email or PM rather than as a comment. It's still hard because I try to be diplomatic and I always try and encourage other writers, even if what they write isn't to my taste at all.

In regards to communities and discussion boards, do you think the moderators do enough to track any negative feedback or do you think they should do more?

I really don't know about this one. I rarely pay attention to comms and I'm not on any discussion boards.

Do you think people should be blunt or diplomatic when responding to posts or comments?

If they're responding to my stories then I much prefer blunt and detailed. I put a statement on all my stories that I welcome and appreciate concrit and I truly mean that. That doesn't mean totally impolite about it but if someone tells me that 'I really wanted to like this story but X's characterization was all off for me and this is why' I'm going to be incredibly grateful and take it quite seriously.

On the other hand, when I reply to other people's posts and comments I try to be very diplomatic. I've worked hard to thicken my skin on my writing. Other people are in this strictly for the squee and don't want blunt detailed concrit. I'll only be blunt about a story or post if the poster specifically requests it.

Hope this helps!
phoenixnz
Dec. 16th, 2010 04:27 am (UTC)
Thank you sweetie, you are a doll, and if I don't say that enough, I should. This all helps for my project. *Hugs*
greenlady2
Dec. 16th, 2010 02:48 am (UTC)
When you post, how do you choose to react to comments?

I always try to understand what the person is saying. I also try hard to be diplomatic, but not to the point of pretending I agree with them just for the sake of peace. I never, ever respond by calling people names, or attacking them personally. I always respond to what the person SAYS.



Do you respond to them?

Always. Or at least 99/999% of the time.

Do you get negative comments?

Yes.

What do you do with negative comments - Ignore them or respond to them?

Usually I respond to them. If the comment is just a blanket put-down by an anonymous person, I tell them where to get off.


What do you see as the difference between constructive criticism and totally negative?

I suppose 'constructive criticism' is intended to be helpful, and totally negative criticism is intended to beat the author into the ground for the pleasure of the critic. If we're talking about fandom here, and my fandom comments and fanfiction, I don't find it helpful, and that's my prerogative, I believe. I've been informed that I'm supposed to find it helpful, and that there must be something wrong with me because I don't. Well, fanfiction isn't my job, it's my hobby, and I don't ask for any kind of critique when it comes to my hobby. If someone offers it anyway, I ignore it, but I don't attack the person who offered it, simply pretend it didn't happen -- unless it's totally negative criticism by an anonymous person. I'm not paid to write stories for specific people -- or anyone for that matter -- so I don't have to take orders. If someone questions a part of my story, however, I try to answer that question, if it seems they're really confused. In that case, I'm quite sympathetic.

When you comment, how much effort goes into your comments - ie, when you don't like something someone has said in a post, do you tell them or you diplomatic?

I very rarely comment on a post I don't like, but when I do, I try to be diplomatic. What I mean by being diplomatic is to disagree with what the poster said, but not to attack the poster personally. Fro example, I would consider this statement to be diplomatic: 'I agree with what you said in the first paragraph of your post, however, I'm not sure if I agree with this statement in the second paragraph, because....' A personal attack would be: 'That was a stupid thing to say!'

However, some people simply don't like any kind of disagreement, and they see it as a personal attack. As soon as that becomes apparent, I drop the subject and disappear. It's not worth arguing with someone like that.

In regards to communities and discussion boards, do you think the moderators do enough to track any negative feedback or do you think they should do more?

That depends on the individual boards and mods.

Do you think people should be blunt or diplomatic when responding to posts or comments?

I think people should be diplomatic, but not to the extent of pretending to beliefs they don't actually have. I've been severely criticized for some of my opinions, but that hasn't changed my mind at all. I will stop posting completely before I'll say that I agree with the fandom line on everything.
phoenixnz
Dec. 16th, 2010 04:29 am (UTC)
Thank you hon, this is just what I needed. *Hugs*
greenlady2
Dec. 16th, 2010 07:09 am (UTC)
You're welcome, and I'm glad my comments were of some help. Truly. :-)))
ctbn60
Dec. 17th, 2010 11:20 pm (UTC)
When you post, how do you choose to react to comments?
I enjoy reading comments to any of my postings. As a former writer i adore comments and feedback


Do you respond to them?
Always it's important to let people know i read them and am grateful they responded.

Do you get negative comments?
I have one or two. I don't mind negative comments if they help me improve what I'm doing. If they are just negative to be hurtful then that is a different story.

What do you do with negative comments - Ignore them or respond to them?
I always respond good or bad.

What do you see as the difference between constructive criticism and totally negative?
Constructive criticism is when someone says something that can help me improve and make my craft better. Negative is just if someone says that is awful or sucks and is just nasty about it. You can be nice and helpful.

When you comment, how much effort goes into your comments - ie, when you don't like something someone has said in a post, do you tell them or you diplomatic?
A lot. I try to comment on everything I read. If I see anything negative and I know the person i will email them privately to tell them what i think. one on one is always best.


In regards to communities and discussion boards, do you think the moderators do enough to track any negative feedback or do you think they should do more?
As a mod i can tell you we can only do so much. people really need to be thoughtful of what they post. Politeness has gone out the window now a day. People are nasty just for the hell of it. I recently had something like that happen to me and it turned me off totally.



Do you think people should be blunt or diplomatic when responding to posts or comments?
Honest but diplomatic is the best and fairest way to be. Being blunt usually makes that person out to be a bit of an ass if they don't think about how someone else might take their post.

Good luck honey!!
phoenixnz
Dec. 18th, 2010 06:14 am (UTC)
Thank you for this hon, it's all grist to the mill for my project. Thank goodness the Christmas rush is almost over.
( 9 comments — Leave a comment )

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