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The Joys of Customer Service

I had this one customer yesterday who complained he never got his item we sent to him, then proceeds to tell me that the courier driver refused to drop it off and he told the driver if they ever came back he would beat him up (paraphrasing). What makes this guy think that kind of behaviour is okay? Frankly, I'm not surprised the courier refused to drop things off - I know it's their job but if they feel threatened in any way, I think they should have the right to refuse. Anyway, I remained totally professional, even though I've had massive problems with this guy before, said nothing about his language over the phone, which was appalling - it was 'f*** this' and 'f*** that'.

I so need another job. I'm sick of dealing with this kind of crap.

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Comments

( 9 comments — Leave a comment )
malugargula
Aug. 21st, 2013 07:36 pm (UTC)
I'm sorry you had to hear this. I'm a lawyer so you can imagine how much s*** I hear all the time about things that I have no control over (like when judges will do this or how, etc)
phoenixnz
Aug. 22nd, 2013 06:10 am (UTC)
This guy's attitude really worries me. I actually told my manager what happened. She hasn't said anything at all.
malugargula
Aug. 22nd, 2013 07:41 pm (UTC)
So does she find his attitude normal? You're right for being worried
phoenixnz
Aug. 23rd, 2013 05:57 am (UTC)
I don't know, maybe she thinks I'm blowing it out of proportion, but I don't think so. You just don't make verbal threats about someone to another person over the phone, especially when the calls are recorded.
malugargula
Sep. 7th, 2013 02:19 am (UTC)
I'm commenting your new post because it was protected for comments and I couldn't write there:

Damn, this guy sucks! I don't think you'll have a legal problem (although here in Brazil the laws are different from there).
But I can understand why you're worried about him going there because he's clearly a psycho sob. Be careful for the first days, you never know what kind of person he really is, try not to be alone.
I'm sorry you've been abused. I really hope things get better for you and people stop bugging you.
Hugs
phoenixnz
Sep. 7th, 2013 02:21 am (UTC)
Weird, I only made the post friends only, didn't change the comment thing. I'll re-edit and see if I can reconfigure it. I'm glad someone understands my concerns anyway.
malugargula
Sep. 7th, 2013 04:25 am (UTC)
Now I can't even see the post, I thing that's because you didn't friend me. Maybe there was a bug when I saw in my feed the first time
But I do understand your concerns. I'm a lawyer and I worked in a police station a long time before that and I've seen people do and think things that I've never imagine were possible.
People's reactions to things must never be underestimated.
If you are worried is because you felt some kind of weird vibe from someone that can be only a bad tempered jerk or maybe more. So it's never to much being careful.
:)
phoenixnz
Sep. 7th, 2013 04:34 am (UTC)
I just remedied that and added you to my list :)

Thanks for listening. *hugs*
malugargula
Sep. 7th, 2013 02:05 pm (UTC)
You're welcome :)
Thanks for adding me
Anytime you need I'm here for you
( 9 comments — Leave a comment )

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